At Petalpieces, managed by Grover Infomatic Private Limited, we are committed to offering a smooth, reliable, and hassle-free shopping experience. In this policy, “we,” “our,” and “us” refer to Grover Infomatic Private Limited, while “you,” “your,” and “user” refer to individuals placing orders on our platform. By placing an order, you agree to the terms outlined below.    

Shipping Coverage  

• Deliveries are available to all serviceable pin codes across India.  
• International shipping is currently unavailable.    
   

Order Processing  

• Orders are generally processed within 1–2 business days after confirmation, excluding weekends and public holidays.  
• A confirmation email with full order details is sent to your registered email once the order has been processed.    
   

Delivery Timeline    
Standard delivery usually takes 3–8 business days, depending on the delivery location and courier service availability.    

Unsuccessful Delivery Attempts    
Deliveries may fail in the following situations:  

• The shipping address provided is incorrect or incomplete.  
• The recipient is unavailable at the delivery address.  
• The package is refused at the time of delivery.  

Action : In such cases, the order will be returned to our warehouse. Customers may contact us to arrange re-dispatch.    

Damaged or Lost Orders  

• Damaged Packages: If your order arrives damaged, contact our customer support within 48 hours and provide clear photographic evidence.  
• Lost Orders: Items lost during transit will be replaced or refunded after verification with the courier partner.    
   

Contact Information  

• For any questions or assistance regarding shipping or delivery, please contact us at: groverinfomaticprivatelimited@gmail.com.  
• We are committed to ensuring every delivery is secure, timely, and hassle-free.